Shipping and Delivery

Delivery

Same Day Delivery is available if your order is placed before 11 am from Monday to Sunday except specified otherwise.  Please note that for same day deliveries, floral options are limited by what we have immediately available.

For Valentine’s Day, Mother’s Day and Christmas Day and New year delivery, orders need to be placed at least 3 days in advance.

Unless otherwise specified, BLOOMS & BLOSSOMS is closed on the first three days of Lunar New Year and does not provide delivery services.

When a Typhoon Signal No. 8 is hoisted or Black Rainstorm Warning is in effect, all delivery services will be suspended, our shop will contact you via email or telephone call to re-schedule the delivery.

While we will make every effort to ensure that delivery is made on the requested date, you acknowledge that there will be circumstances where delivery on the requested terms may not be possible. In the event that a delivery cannot be completed for reasons such as incomplete or inaccurate address, recipient unavailable to receive delivery, lack of recipient telephone information, recipient refuses to accept the delivery etc.; our shop will contact you via email or telephone call to sort out the issue.  A delivery attempt will be made during the next business day at a fee at our sole discretion.  Any additional delivery attempts are subject to a re-delivery charge.

Where a third party is involved during delivery such as hospital and office, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

Delivery Charge

BLOOMS & BLOSSOMS is dedicated to deliver your arrangements with the utmost care and efficiency.  Our standard delivery charges are as follows: 

* For online orders with actual delivery address on outlying islands (outside of Hong Kong island, Kowloon and New Territories), additional charge may apply.  Our team will contact the customers for further details.  Outlying islands included the district of Discovery Bay, Chak Lap Kok and Tung Chung.

Hong Kong Island: HKD100

Kowloon: HKD100

New Territories: HKD100

Suburbs (Outlying island): HKD400

 

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Return Policy

As flowers are perishable and natural items, all sales are non-refundable. If an order is filled and delivered to the recipient who is not completely satisfied with the quality of the arrangement, the recipient should contact BLOOMS & BLOSSOMS within 24 hours of the delivery to request for a full exchange with a valid reason.  Delivery charge is determined at our discretion on all exchanges.

Change of Order

Orders may be amended up to 48 hours before the intended delivery date.  To amend your order, please contact our shop using the contact details to set out in the confirmation email or the Shop Location page of our website.

Cancellation of Order

BLOOMS & BLOSSOMS does not offer refunds on orders cancelled.